Shopping
You can order through our website or through our retail partners like RBI Australia.
To place an order online, simply add the items to your cart and proceed to checkout. Where you will be able to select a billing method and a delivery method. You will receive an automated confirmation email after successfully placing the order.
We offer convenient and secure payment options to cater to your needs. You can choose from the following payment methods:
Credit Card (Stripe): Pay securely using your credit card through our Stripe payment gateway. Simply enter your card details, including the card number, expiry date, and CVC code.
Customer Support
Once it has been processed, we cannot guarantee order cancellation. However, if you wish to make changes to your order, we recommend reaching out to us promptly via email at sales@recken.com.au or by reaching out to our support team.
Our refund policy complies with the Australian Consumer Law. We offer refunds, repairs, and replacements for purchases made through our website. Please review our comprehensive refund policy on our website for detailed information.
To request an item return, please fill out the item return request form on our website and ensure you provide all required information, including pictures and proof of purchase.
For any further inquiries or assistance, feel free to contact us at sales@recken.com.au or call 02 4666 4816.
If you need to make a warranty claim, please fill out the warranty claims form on our website with all necessary details, including pictures of the product and any damage.
If you notice items missing from your order upon delivery, please contact our customer service immediately via email at sales@rbiaustralia.com.au with your order number and details of the missing items.
To update your shipping address, contact customer service immediately via email at sales@recken.com.au. Changes are only possible before the order has been dispatched.
If you receive an item different from what you ordered, please contact our customer support via email at sales@recken.com.au with your order number and the details of the item received. We’ll arrange for the correct item to be sent to you.
Items may be available for in-store pickup via our retail partners like RBI Australia.
If you encounter issues with your payment, please check your card details, ensure sufficient funds, and confirm that your card is not expired. If problems persist, contact our customer support via email at sales@recken.com.au.